Want to improve your first-time user experience?
I am Jim, a SaaS product designer and strategist. In the past 10 years, I’ve helped dozens of SaaS teams ($10k-$300k MRR) improve their user activation and retention rates.
Watch an example
Order your review
$499
In your inbox within 48 hours
100% refund if not satisfied
the problem
Here’s what SaaS teams struggled with
before their video audit
"I'm not sure if my product's onboarding is good enough - I need a second-pair of eyes from a SaaS UX expert"
“I am watching users sign up and leave without using my product - I have no clue why this happens”
"My product is complicated and I have no clue what's the right way to onboard users"
the solution
Uncover UX issues that make your trials drop off
I have never used your product and I have no idea what to expect. Watching me use it will reveal what your users struggle with when they try your product out for the first time.
Fix your issues by implementing Jim's recommended design tweaks
Once I identify what are the UX issues in your SaaS, I will describe in detail how I would solve them as as designer and why my solution can work from a strategic and UX point of view.
Learn how to elevate your onboarding experience with real-world examples from top SaaS products — handpicked by Jim
I will show you industry best practices through real-life examples, making it easy to implement and get inspired by.
Watch an example
Emmanuel from Fodmapedia
Our secret sauce?
We practice what we teach.
Every day, we design for million-dollar SaaS companies, and this program is our way of sharing this knowledge with dev teams who can’t hire us to design for them.
pricing
Invest $499 today.
Save thousands in wasted dev time later.
Personalized expert video UX audit of
your SaaS first-time user experience
An unbiased first time user experience of Jim using your product as a completely new user
UX issues that make users drop off your onboarding flow
Practical tips and examples on how to improve your onboarding flow
Order your review
$499
In your inbox within 48 hours
100% refund if not satisfied
Why you'll love this UX audit!
your mentor
👋 Hey, It's Jim here!
14 years ago I started out as a full-stack developer. I later became a UI engineer and then evolved into a product designer. Ever since then, I've been helping brands improve their UX, conversion rates and onboarding flows.
Throughout my career I’ve always loved learning through observation, reverse-engineering and 1:1 mentoring.
This mentorship is what I wish I had when I was starting 10 years ago. It's a subscription for developers building B2B SaaS that's making $10K+ MRR, with no real design help. This isn’t a course or a theoretical framework—it’s an actionable mentorship designed to help you ship weekly design improvements.
Why should you work with me?
I've helped 20+ SaaS products grow through 1:1 coaching and hands-on design. These products range from early-stage seeking product-market fit to high-growth products making $2M+ ARR.
As a Design Lead, I helped grow TicketSwap grow their conversions and UX with a user base of 5+ million unique users.
I was a boot camp coach at one of the world's leading online design school Interaction Design Foundation.
Before getting into design, I was a UI and web engineer for 5 years. This helped me understand all the layers of building a software product and think like an engineer.
I’ve been working in the SaaS industry for 14 years now.
One last thing about me. I practice what I teach.
I spend 60% of my time building and growing SaaS products for our clients and myself, and 40% of my time sharing all this knowledge, through this mentorship and my social media content.
- Jim Zarkadas
Some of the SaaS teams that
trusted us so far
$1.8M+ of annual recurring revenue
CRM and appointment SaaS for cleaning business in US and UK.
$1M+ of annual recurring revenue
Knowledge Base software for product and support teams in tech companies.
Used by 64.468+ businesses in The Netherlands
Biggest and most popular online company incorporation service in The Netherlands.l
Used by billion-dollar enterprises and making $2M+ of ARR
Enterprise video hosting platform that makes corporate comms simple and secure.
Used by Facebook, Microsoft, Intel and other top tech brand.
Slashdata is the leading analyst firm in the developer economy, tracking global software developer trends via the largest, most comprehensive developer surveys worldwide
Used by teams in Amazon, Booking, Sony and more.
Create and send stylish e-scard filled with messages, GIFs, photos & videos.
Used by 1,000+ companies like HubSpot, AirBnB, Amazon and Facebook
Turns any website into data with undetected scraping technology.
$1M+ generated in mentorships per year
A marketplace of trusted source to find highly-vetted mentors & industry professionals to move your tech career ahead.
Most popular indie SaaS community in UK with $10k+ of MRR
The #1 founder community supporting you to ramen profitable, and beyond. An active Slack, remote co-working, expert AMAs, in-house mentors, masterminds, discounts and much more.
$500K+ of ARR with $8M of seed funding
A SaaS that helps real-estate lenders protect their collateral.
Backed by the founders of WeTransfer, JustEat, and TreatWell.
Centralized governance tasks and communication for Venture Capital firms.
Used by 1M+ businesses in 190+ countries
Automate DM conversations in Instagram, Messenger & SMS.
Used by 100.000+ businesses in The Netherlands.
EU-based contract management and e-signing tool for SMBs
Trusted by marketing teams in Freshbooks, Drift and more.
Link building and local search solutions for SEOs and Agencies.
Used by thousands of students in US
Mappd is a B2C SaaS that provides students with the roadmap to help them navigate their premed journey. From the people who brought the Medical School Headquarters.
Mid-stage niche SaaS for moving companies
Oncue is a full-service moving company operating system that helps moving companies grow with innovative technology and an on-demand booking service.
Used by teams like Paddle and UserZoom
Sales Enablement platform with the high adoption and low cost of maintenance.
